Refund policy
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns under the following conditions.
Eligibility
Returns are accepted within 10 days of the date you receive your order. To initiate a return, contact us at yahren@solsapphires.com within 10 days of receipt. The stone may arrive after the 10 day window, however the return must be initiated within 10 days of delivery.
Condition
All returns must be in original condition and original packaging. Refunds will only be issued once the stone has been received and inspected. Any stone that shows signs of damage or has been removed from its original packaging in a manner that affects its condition may not be accepted for return.
Shipping and insurance
The cost of original shipping to you is non-refundable. Return shipping and insurance costs are the responsibility of the customer. We strongly recommend using a fully insured and tracked courier service for all returns. Sol Sapphires is not responsible for any loss or damage during return transit. If you require assistance arranging a return label, please contact us and we can help coordinate this at your cost.
Payment fees
The following fees are non-refundable:
- Credit card payments: 3.5% processing fee
- Wire transfer payments: $75 USD
Refund or exchange
Upon receipt and inspection of the returned stone, you may choose a refund or store credit toward another purchase. Please note that refunds are issued minus original shipping costs, return shipping costs, and any applicable payment fees as outlined above. Store credit does not expire.
Refund timeline
Refunds will be issued within 5 business days of receiving and inspecting the returned stone.